Background
Telerus automates routine inquiries to help local jails lower costs and improve citizen service. We pioneered Interactive Voice Response (IVR) driven “inmate information lines” for jails over five years ago and currently service more facilities than all competitive offerings combined.
Telerus was founded by a mega jail corrections officer and a Fortune 500 company software executive who intensively researched and documented the Nation’s costly struggle to manually answer routine citizen phone calls placed to jails. The founders shared a vision for centralized automation and diligent customer service that would lead to success for facilities, taxpaying citizens, and the Company itself.
Telerus has invested heavily in a Class III data center infrastructure and robust voice platform in “the Cloud.” This investment achieved the economies of scale necessary for voice automation services that jails of all sizes could afford and realize positive Return-on-Investments from Day 1.
Telerus services jails across the U.S. ranging in size from under fifty inmates to thousands. Each facility’s current operations are surveyed and analyzed in detail before application configuration begins. By listening carefully to each facility’s specific needs and encouraging requests for new capabilities, we are able to maintain an industry leading feature set that maximizes benefits from IVR technology.
These are some of the reasons that jails choose Telerus. We welcome the opportunity to learn about your facility and discuss how our services might help you do more with less. Please drop us a line.
Before AIS™, working at the booking desk was just terrible. The phones never stopped ringing and it was really hard for callers to get through.
Management and Directors
Rick Dural - Chairman of the Board
Rick Dural has over 35 years of proven senior executive sales and leadership experience in industry leading global technology organizations. His understanding of complex markets and technologies has enabled him to lead both early stage and Fortune 300 companies, as well as to provide turn-around expertise for troubled companies that must restructure to achieve desired results.
Mr. Dural has delivered hundreds of millions of dollars in direct, channel, ISV, and OEM sales revenue for companies such as Intel, iSpheres, NetBoost, Answersoft, Retix and Perkin-Elmer. In addition, he has extensive Board of Director experience spanning seven boards. His results oriented leadership style has enabled him to consistently achieve enterprise growth and customer satisfaction goals.
Ted Radey – Co-Founder, Chief Executive Officer, Director
Ted Radey brings over 15 years of software company leadership success across Sales, Marketing, Information Technology, Operations, Procurement and support roles in companies ranging in size from one employee to over thirty thousand. Ted’s management philosophy is based on measurable goals, well documented plans for achievement, and trusting colleagues with the space and resources necessary for success. Before co-founding Telerus in 2006, Ted spent five years managing an Interactive Voice Response (IVR) services provider until its acquisition by First Data Corporation (NYSE: FDC). In 2000, he founded, raised angel financing, and served as CEO of Softcop-e, a document imaging software company that contracted with large educational institutions. Before Softcop-e, Ted led the business development team at ExeComp, Inc., and initiated a partnership ultimately awarded top honors at the 1999 Software Industry Codie Awards. Ted earned Bachelor of Arts and Master of Business Administration degrees from The University of Florida.
Garth Fisher – Chief Technical Officer, Director
Garth Fisher brings more than 12 years of success developing leading edge software products from concept to deployment. He has held progressive responsibilities from software engineer to system architect to CTO and has experience in a variety of market verticals, including e-commerce, network security and voice technologies. As founder and CTO of Composite Networks, Garth brought an innovative virtual private networking appliance to market. For Paradata Systems' e-commerce hosting business, he designed a universal payment platform that enabled Internet merchants to easily interface their shopping cart software with banking gateways. Prior to joining Telerus, Garth lead nVoq's highly advanced voice platform development team in creating new methods of applying speech recognition to increase call center automation. Garth is a passionate entrepreneur with a talent for designing robust software and inspiring technical teams to create innovative solutions. Garth holds a Bachelor of Science in Computer Science from the University of Oregon.
Santosh Alexander - Director
Santosh spent 20 years in the IT industry as an entrepreneur and executive bringing to market products in the networking, telecommunications and enterprise software segments. In addition to being an investor and Director at Telerus, he is an investor and Portfolio Manager, Macro Strategies at SRA Capital, and an investor and Director at Synthetic Molecules. He is also the President of Green Catalysts, a supplier of process catalysts to the biofuels and food industry. He graduated from Villanova University with a MS degree in Computer Science.
John McNulty - Director
John McNulty brings over 40 years of success in the technology industry having held leadership positions including General Manager, Senior VP, President, CEO and Chairman of companies in the software, semi-conductor, hardware, networking, and communications industries. Most recently, for the nine years from mid 1999 to 2008, he served as Chairman, President and CEO of Secure Computing Corporation, a NASDAQ company acquired in November 2008 by McAfee Corporation. Before joining Secure Computing, Mr. McNulty served for two years as Senior Vice President of Marketing, Services and Business Development at Genesys Telecommunications Laboratories, Inc., a leading independent software company in computer telephony integration acquired by Acatel. Prior to Genesys, John’s experience includes two distinguished four-year careers at Intel Corporation, where he was General Manager of Memory and Micro Systems as well as being the individual who established their Enterprise Systems Division. He also held positions as President and CEO of Rose Communications, a start up in the wireless PBX field sold to Allen Telecom, President and CEO of Integrated Solutions, which was sold to a competitor, and in the mid 1980s as VP and General Manager of the Office Systems Division of Computer Consoles Inc. (CCI). His initial work experience was with Honeywell Information Systems, where his last assignment was Director of Large Systems Marketing. In addition to the Telerus Board, Mr. McNulty serves on the Board of Directors of four private technology companies.
Tom Dunham – Vice President of Client Services
Tom Dunham brings over 15 years of experience in operations management with an emphasis in client services and project management. Tom ensures new client implementations are of superior quality and completed in a timely manner with minimal interruption to facility operations. He enjoys building strong relationships with facility command staff members while freeing them from routine calls and saving tax dollars. Prior to joining Telerus, Tom acquired and then sold a provider of managed hosting services for critical business applications. Under his leadership, the company grew to serve over 300 businesses from small domestic to large international operations. Tom earned a Bachelor of Arts in Law and Society with an emphasis in Criminal Justice from the University of California, Santa Barbara.
Bruce Frank – Vice President of Sales
Bruce founded Frank Solutions, Inc. in 1988 and pioneered Windows based Interactive Voice Response (IVR) and Interactive Web Response(IWR) applications interfaced to mini and mainframe computers to improve agency performances and citizen services. Focusing on state, city and county governments across the US, Bruce led the growth of the company from 1 employee to 50 employees and over 150 public sector clients. In 2003 Frank Solutions, Inc. was acquired by First Data Corporation. Before joining Telerus, Bruce provided consulting services to software firms involved in high speed data compression, cloud based storage of Echocardiograms, and Skip Tracing. Bruce holds an Engineering degree from Duke University. When not working, Bruce can be found skiing with his wife and 4 kids, running half marathons, or coaching his boys on the soccer or baseball field.
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